The Sims 4 PC Crashes, Errors, Black Screen, Launch Issues and Fixes

The Sims 4 has been released for PC, it comes with normal hardware requirements but there are many issues, crashes and errors occurring. Here are some of them with their fixes.

The Sims 4 PC Requirements


  • OS: Windows XP (SP3), Windows Vista (SP2), Windows 7 (SP1), Windows 8, or Windows 8.1
  • CPU: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent
  • RAM: 2 GB
  • Hard Drive: 9 GB
  • GPU: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better


  • OS: 64 Bit Windows 7,8, or 8.1
  • CPU: Intel core i5 or faster, AMD Athlon X4
  • RAM: 4GB
  • GPU: NVIDIA GTX 650 or better

[sam id=6 codes=’false’]

The Sims 4 Laptop Performance Improvement

The Sims 4 is automatically set to run at ideal rendering quality. Some players may have older computers, or prefer to play on laptops, which may have lower power graphics hardware. Laptop Mode will put the game into a reduced rendering mode designed to run the game more efficiently for better frame rate and battery life.

  1. To turn on/off Laptop Mode:
  2. Click the “…” icon in-game.
  3. Click “Game Options”
  4. Check or uncheck the option for Laptop Mode

The Sims 4 – Out of Range on Display Monitor Error

To fix this issue, right click on The Sims 4 icon in My Games Go to Game Properties Type: -w in the command Line Arguments then Apply.

The Sims 4 – Black Screen Llama Face Bug Fix

The reason this bug occurs is because there is a problem detecting Origin. If you go into the Program and Features tool, you’ll notice that Origin is not listed anywhere. Follow the steps below:

  1. Uninstall the game from Origins
  2. Now uninstall the Origins too from Control Panel, if Origins isn’t here then go to C:\Program Files (x86)/Origin/OriginUninstall.exe
  3. Restart your machine; reinstall Origins and The Sims 4
  4. Happy gaming

[sam id=6 codes=’false’]

The Sims 4 – No Sound

If you’re not listening game sound, you must try the following workarounds.

  • Make sure you have installed redistributables especially DirectX from Installer folder
  • Make sure your speakers or headphones are firmly fixed
  • Play around with the in-game audio settings
  • Update your sound drivers

The Sims 4 – Connection Error

Depending on where you get it, the cause is different. If you have troubles with Origin itself connecting, make sure you have Proxies turned off, Control Panel –> Internet Options –> Connections –> LAN Settings –> Untick Proxy Server. Also make sure your firewall and Antivirus aren’t blocking the connection. Turn off your router/modem for 15 minutes, also restart your machine and again try to launch game.

The Sims 4 – Game isn’t saving

Make sure you are login Origin and Origin is running.

The Sims 4 – Mouse Cursor out of control or missing

If you are facing mouse cursor issues, you must close the mouse’s software running background or update driver.

[sam id=6 codes=’false’]

The Sims 4 – Downloading and Installation issue

If you’re game isn’t downloading, it can have several causes

  • Servers are overloaded, try later
  • Firewall and/or Antivirus are blocking the connection, add as an exception to both
  • You have Proxies turned on; turn them off in your Internet settings.

The Sims 4 – Won’t Launching or missing msvcp120.dll

If The Sims 4 isn’t starting/launching after double click, you must install the all redistributables including vcredist_x64 and vcredist_x86 from Installer folder which is located in game’s installation directory.

Working on more issues and their fixes… stay tuned.